Frequently asked questions

• Can I bring my number to Ting?

  Absolutely. To bring your number, you’ll need your account number and a Porting PIN from your current carrier.

  https://help.ting.com/mobile-articles/how-to-bring-your-number-to-ting

• Should I cancel my current service first?

  Nope—hang tight until you're active on Ting. This makes it easier to get your porting info and unlock your phone if needed.

  https://help.ting.com/mobile-articles/should-i-cancel-my-current-service-before-switching-to-ting

• Do I need an unlocked phone?

  Yes, your phone must be unlocked before you activate it with Ting. Not sure if yours is? Contact your current carrier—they’ll help you check and unlock it if needed.

  https://help.ting.com/mobile-articles/unlocking-your-phone-what-you-need-to-know

• Can I buy a phone from Ting?

  You bet. Check out our shop for new, unlocked phones.

  https://phones.tingmobile.com/shop/?_product_categories=phones

  https://help.ting.com/mobile-articles/ordering-a-phone-from-the-ting-shop

• When am I charged for service?

  We bill after your first month of service. That means you won’t be charged until your first billing cycle ends. Your payment method will be charged automatically at the end of your cycles—no need to do a thing.