Motorola Moto G 5G 2025

All new devices purchased from Ting come with a one-year manufacturer warranty from original date of sale. All refurbished devices purchased from Ting come with a 30-day warranty from original date of sale. Devices brought to Ting through the 'Bring Your Own Device' program are not covered by any warranty.

If your device is defective, please drop us a line at help@tingmobile.com or give us a call at 1-855-846-4389 to see if it's eligible for a warranty replacement. If eligible, we'll replace the defective device with a new or refurbished device of the same or comparable model at our discretion.

Our conditions for a warranty claim are as follows:

Your warranty only covers defects in materials or workmanship. It does not cover defects arising from damage or normal wear-and-tear or aging.

The warranty covers issues such as: software-related issues, activation problems, camera defects, unresponsive keys, dead pixels, etc.

The warranty does not cover issues like: diminishing battery life, scratches, accidental damages, coverage issues, or software incompatibility/problems with 3rd-party apps.

Attempting to 'root' or otherwise 'mod' your phone will void its warranty.

Visible physical damage to your phone (e.g. liquid damage, cracked LCD, damaged housing) will void its warranty.

You must return the defective device back to us using the prepaid shipping label we give you.

Your defective device must be received at our warehouse within 21 days of when the replacement is shipped (don't worry - we'll remind you).

If the original isn't received within 21 days, we'll assume you wanted to keep both devices and will charge you for the replacement and express shipping fees, if applicable.

You must return all accessories (charger, cables, manual, etc.) with the defective device.

If components are missing, we will charge a nonrefundable missing parts fee as outlined here:

• Battery: $20.00
• Charger: $10.00
• USB Cable: $3.00
• SD Card: $5.00
• Manual: $3.00
• Other parts: at our discretion

Your defective device must be returned in good condition.

If the device is determined to have some type of damage that voids its warranty (e.g. liquid damage, 'modded' OS, etc.), we may charge a nonrefundable damage fee at our discretion.

Depending on the extent of the damage, this fee may be up to the full retail price of the device.

You will not receive the damaged device back - we will dispose of it on your behalf.

Exclusions

Our warranties expressly exclude certain categories of damages and uses of your phone. These exclusions, which we do not cover, include possible costs or damages for which you will not be reimbursed. These exclusions are as follows:

The limits of what we provide above relate to the device itself. We are not responsible for lost data or the time that you were without a device. We encourage you to back up your data regularly, as no one else will take responsibility for the restoration of any lost data. We are not responsible for any consequential damages, from the loss of your device, the loss of your data, or the time you were without your device.

We do not warrant any device for merchantability or fitness for a particular purpose. These warranties are specifically disclaimed.

Some jurisdictions require us to list our exclusions in VERY LARGE LETTERING, just so you know that this is really important stuff. So here it goes: